Performance Dashboard - Internal Services
The mission of the Internal Services Department is to
Information Technology
Quarterly Service Updates
Measure: Number of times per year that all servers are updated with dates of updates
Target: 4 times per year
Status: Complete
Report Date: January, 2025
Measured: Annually
IT - Two Sets of Data
Measure: % of time that servers are properly replicated
Target: Servers are properly replicated 100% of the time
Status: Complete
Report Date: January, 2025
Measured: Annually
IT - Full Weekly Backups
Measure: % of time, measured quarterly, that full backups occurred
Target: Full weekly and nightly incremental backups occur 100% of the time per quarter
Status: Complete
Report Date: January, 2025
Measured: Quarterly
Facilities
Facilities - Emergency Repair Request Response Goal
Measure: Percentage of emergency repair requests completed within 24 hours
Target: 30-minute acknowledgement, 90% completed within 24 hours
Status: 86%
Report Date: January, 2025
Measured: Annually
Facilities - Develop Preventative Maintenance Plan for Each of the 96 Town Buildings
Measure: % of public buildings with completed Preventative Maintenance Plans
Target: 2
Status: 8
Report Date: January, 2025
Measured: Annually
Facilities - Routine Work Request Response
Measure: % of work orders completed within 5 business days
Target: 90% of work orders completed within 5 business days
Status: 66%
Report Date: January, 2025
Measured: Annually
Fleet
Fleet - Preventative Maintenance
Measure: % of all mechanic work hours coded to billable preventative maintenance services for the calendar year
Target: 20% of all work hours coded to billable preventative maintenance services
Status: 22.66%
Report Date: January, 2025
Measured: Annually
Fleet - Repair Work
Measure: % of all mechanic work hours coded to billable repair work for the calendar year
Target: 60% of all work hours coded to billable repair work
Status: 77.34%
Report Date: January, 2025
Measured: Annually
Fleet - Come Back Work
Measure: % of jobs that are done correctly the first time and do not require a "come back."
Target: 99% of all work completed correctly the first time
Status: 99.8%
Report Date: January, 2025
Measured: Annually