Performance Dashboard - Public Works
The Public Works Department employees continuously earn the community's trust as innovative and effective providers of award-winning parks, safe multimodal streets, reliable equipment, efficient buildings, and convenient parking and transit options that support our unique mountain village.
Public Works Administration
Administration Call Response
Measure: Total number of customer calls received per month and % logged and answered within 1 business day
Target: 95% of calls received per month returned within one business day
Status: 97.2%
Report Date: January, 2025
Measured: Annually
Grant Local Match Value
Measure: Total value of local match funds as a % of total project amount
Target: Less than 25%
Status: 23.43%
Report Date: January, 2025
Measured: Annually
Public Works Grants Awarded
Measure: Total value of grants that have been awarded
Target: Greater than $100,000
Status: $3,206,042
Report Date: January, 2025
Measured: Annually
Engineering
Complete Streets Compliance
Measure: % of collector and arterial roadway design projects that received a written evaluation per Policy 851
Target: 100%
Status: 100%
Report Date: January, 2025
Measured: Annually
Pavement Condition Index - Public Street Network
Measure: PCI value for public street network as a whole
Target: Minimum of 70
Status: 80.5
Report Date: January, 2025
Measured: Annually
Engineering Review Delivery for Building Permits
Measure: % of the required PW Engineering building permit reviews by the established deadlines in Community Core
Target: 90%
Status: 98%
Report Date: January, 2025
Measured: Annually
Parks
Graffiti Removal
Measure: % of graffiti removed from Public Works owned property within 2 business days of report receipt
Target: 90% of graffiti removed
Status: 97.6%
Report Date: January, 2025
Measured: Annually
Graffiti Reporting and Removal Time Lapse
Measure: Maximum, minimum, and average number of days elapsed between graffiti report receipt and removal from Public Works owned property.
Target: 2 business days between report receipt and removal
Status: 8 incidents removed within 1 day, 34 incidents removed same day
Report Date: January, 2025
Measured: Annually
Flower Beds Planted by June 30
Measure: % of flower beds planted by June 30, dependent upon weather
Target: 100%
Status: 95%
Report Date: January, 2025
Measured: Annually
Streets
Percentage of Pothole Repairs Completed
Measure: % of pothole repairs completed within 3 business days and 5 business days of notification
Target: 80% within 3 business days and 100% within 5 business days
Status: 100% completed within 3 business days
Report Date: January, 2025
Measured: Annually
Snow Removal - Turnaround
Measure: % of snow event cleanup completed within 48 hours of the end of the storm
Target: 100% of snow event cleanup completed within 48 hours of the end of the storm
Status: 100% of the 18 snow pages were cleaned up within 48 hours
Report Date: June, 2025
Measured: Annually
Stormwater Repairs
Measure: % of logged sedimentation and scour repairs completed within 10 business days of significant stormwater runoff events
Target: 75% of work completed within 10 days of runoff event
Status: 100% of work completed within 6-10 days
Report Date: January, 2025
Measured: Annually
Parking & Transit
Parking Revenue - Operational Costs
Measure: % of Parking Division and parking contractor's operational costs covered by the revenue generated from paid parking, fines, and permits
Target: 100% of operational costs covered
Status: 100% of operational costs covered for both the Parking Division and parking contractor
Report Date: January, 2025
Measured: Annually
Route Deviation Ride Requests Completed
Measure: % of route deviation ride requests completed at the scheduled times
Target: 100%
Status: 100%
Report Date: January, 2025
Measured: Annually
Transit Rider Operational Cost
Measure: Operational cost per unlinked passenger trip is within 5% of previous year National Transit Database (NTD) Summaries and Trends cost per rider
Target: $4.73
Status: $4.73 per passenger
Report Date: January, 2025
Measured: Annually